Registration & Scheduler
honorhealth
Full time
Dispatch Operator Night Shift
honorhealth· 70 HonorHealth Support Services
About this role
Primary City/State:
Various Locations – Phoenix, AZCategory:
Administrative SupportShift:
NightDepartment:
Central Communications3rd shift and must have typing skills.
Great care starts with great people. (Like you.)
At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.
Responsibilities:
JOB SUMMARY
This entry level healthcare position supports hospital operations as a PBX operator and Security dispatcher. Answers calls, dispatch's resources to emergencies and serves as a front line customer service agent. Works with state-of-the-art technology including software, surveillance equipment and is part of the hospital's first responder network. As needed, may also be required to work on-call.
ESSENTIAL FUNCTIONS
- Keeps customer service as first priority in all interactions
- Answers and responds to internal, external and security dispatch call traffic
- Interacts with multiple software platforms to problem solve and serve callers needs
- Provides numbers, resources and/or information to callers of all types
- Completes documentation for all calls and service lines supported
- Alert and activates resources to emergency codes, security issues including staff and patient needs
- Covers the Customer Navigation Center’s phones after hours, nights, weekends and holidays
- Activates mass notification calls, paging on-call resources and locates other as needed assets
- Monitors surveillance cameras, child abduction, radio traffic, monitoring software for facilities, panic alarms etc.
- Maintains documentation for security tasks, deploys them to calls and tracks their movement
- Covers or takes call after hours for other service lines or call centers (Hope line, Cancer Center, Interpreters)
- Assists in training and precepting new staff
- Helps maintain department resources, service books, downtime resources and flip charts
EDUCATION
- High School Diploma or GED Required
- Associates Preferred
EXPERIENCE
- Call answering and radio dispatching experience Preferred
- Hospital operator and/or security dispatching experience Preferred
LICENSE AND CERTIFICATIONS
We're all in for your career.
Frequently Asked Questions
Is the salary disclosed for the Dispatch Operator Night Shift position at honorhealth?
The salary for this Dispatch Operator Night Shift role at honorhealth is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Dispatch Operator Night Shift position at honorhealth located?
This Dispatch Operator Night Shift role at honorhealth is based in Various Locations – Phoenix, AZ. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Dispatch Operator Night Shift role at honorhealth full-time or part-time?
This is listed as a Full time position. It is posted as a Dispatch Operator Night Shift role in the 70 HonorHealth Support Services department at honorhealth.
Which team or department does the Dispatch Operator Night Shift at honorhealth belong to?
This Dispatch Operator Night Shift position is part of the 70 HonorHealth Support Services department at honorhealth. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Dispatch Operator Night Shift position at honorhealth?
Click the "Apply Now" button on this page. You will be redirected to honorhealth's official application portal hosted on workday where you can submit your application directly.
Dispatch Operator Night Shift
honorhealth
You'll be redirected to honorhealth's official application page on Workday.