Performance Specialist I - PI
jci
Full time
Sr OTC Consultant
jci· JIN Johnson Controls (India) Private Limited
About this role
Job Title: SAP OTC Solution architect
Experience Required: 5+ Years
Job Summary:
We are seeking a seasoned SAP SD Support Consultant with over 8 years of hands-on experience in SAP Sales and Distribution module. The ideal candidate will be responsible for providing L2/L3 support, resolving incidents, managing service requests, and ensuring smooth business operations in the SAP SD landscape. Experience in integration with MM, FI, and logistics modules is essential.
Key Responsibilities:
Provide day-to-day support for SAP SD module including order management, pricing, billing, shipping, and credit management.
Support active projects including Hypercare.
Analyze and resolve incidents, service requests, and change requests within defined SLAs.
Collaborate with business users to understand issues and provide functional solutions.
Perform root cause analysis and implement permanent fixes for recurring issues.
Coordinate with ABAP developers for custom enhancements and debugging.
Support month-end and year-end closing activities.
Document functional specifications, test cases, and user manuals.
Participation in system upgrades, patching, and regression testing.
Ensure compliance with internal controls and audit requirements.
Required Skills & Qualifications:
Minimum 5 years of experience in SAP SD module with strong support background.
In-depth knowledge of SD processes: order-to-cash, pricing, billing, shipping, and returns.
Experience with IDocs, EDI, and third-party integrations.
Good understanding of cross-module integration (MM, FI, WM).
Knowledge of SAP Fiori apps related to SD.
SAP certification in SD is a plus.
Understanding of SD account assignment and revenue recognition process.
Experience with SAP SD user exists.
S4 HANA experience mandatory. Knowledge of latest Sales Simplification is desirable
Conduct unit testing and support UAT.
Assist in end user training and documentation.
Handson Experience with Pricing, Basis SD configurations, Delivery and Billing areas.
Ability to handle multiple Change requests and enhancements.
Effective communication skills to collaborate with team members and stake holders based out of different geography.
Experience with like ServiceNow ticketing tools and JIRA (project coordination).
Exposure to Agile methodologies and DevOps tools
Strong analytical and problem-solving skills.
Frequently Asked Questions
Is the salary disclosed for the Sr OTC Consultant position at jci?
The salary for this Sr OTC Consultant role at jci is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Sr OTC Consultant position at jci located?
This Sr OTC Consultant role at jci is based in Pune-Maharashtra-India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Sr OTC Consultant role at jci full-time or part-time?
This is listed as a Full time position. It is posted as a Sr OTC Consultant role in the JIN Johnson Controls (India) Private Limited department at jci.
Which team or department does the Sr OTC Consultant at jci belong to?
This Sr OTC Consultant position is part of the JIN Johnson Controls (India) Private Limited department at jci. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Sr OTC Consultant position at jci?
Click the "Apply Now" button on this page. You will be redirected to jci's official application portal hosted on workday where you can submit your application directly.
Sr OTC Consultant
jci
You'll be redirected to jci's official application page on Workday.