Front Desk Clerk
boydgaming
Full time
Front Desk Clerk
mohegan· 210_Mohegan_Pocono Downs Racing, LP
About this role
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Job Description
Starting at $13/hr
Job Duties
Anticipates guests' needs, responds promptly and acknowledges all guests, however busy and whatever time of day. Maintains positive guest relations at all times. Resolves guest complaints, ensuring guest satisfaction. Maintains complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities. Obtains assigned bank and ensures accuracy of contracted monies. Keeps bank secure at all times. Answers department telephone, using correct greeting and telephone etiquette. Processes all guest check-ins. Verifies registration card information with the guest. Obtains back-up information for guest credit/payment method and inputs into system; collects cash when designated. Directs Bell Person to escort guest and transport their luggage to the room. Handles overbooked or "walked" guests. Accepts and records wake-up call requests. Monitors, sends and distributes guest faxes. Communicates pertinent guest information to designated departments (i.e., special requests, amenity delivery). Resolves discrepancies on the room status report with Housekeeping. Matches the bucket check to in-house guest ledger report; reports discrepancies to supervisor/manager. Processes all check-outs. Processes adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges. Processes Players Club applications and issues Players Cards to interested guests. Performs other related duties as assigned. Promotes superior guest service.
Minimum Qualifications
High school graduate or equivalent vocational training certificate. Good communication skills both verbal and written. Ability to compute basic arithmetic. Provide excellent guest service and maintain a professional demeanor. Ability to input and access information in the property management system/computers/point of sales system. Some college or training in hospitality industry. Previous experience as Front Desk Clerk. Must be able to work various shifts, weekends, holidays and flexible hours. Must be able to withstand prolonged standing.
#WeWantYou
Work Shift:
Any (United States of America)RegularKnock, knock. Hear that sound? That's opportunity!
Frequently Asked Questions
What is the salary for the Front Desk Clerk role at mohegan?
The listed salary for this Front Desk Clerk position at mohegan is USD 13+. This is an Full time role.
Where is the Front Desk Clerk position at mohegan located?
This Front Desk Clerk role at mohegan is based in Wilkes-Barre, PA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Front Desk Clerk role at mohegan full-time or part-time?
This is listed as a Full time position. It is posted as a Front Desk Clerk role in the 210_Mohegan_Pocono Downs Racing, LP department at mohegan.
Which team or department does the Front Desk Clerk at mohegan belong to?
This Front Desk Clerk position is part of the 210_Mohegan_Pocono Downs Racing, LP department at mohegan. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Front Desk Clerk position at mohegan?
Click the "Apply Now" button on this page. You will be redirected to mohegan's official application portal hosted on workday where you can submit your application directly.
Front Desk Clerk
mohegan · 💰 USD 13+
You'll be redirected to mohegan's official application page on Workday.