L1 Help Desk representative
ncr
Full time
Technical Support Agent - L2
ncr· NCR Corp Australia
About this role
About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
Title: Technical Support Agent - L2
Location: Cebu, Philippines
Model of work: Onsite, IT park - Cebu
Be the expert behind seamless systems and exceptional user experiences.
We are looking for a proactive and detail-oriented L2 Technical Support / Application Support Analyst to join our team. In this role, you will go beyond basic troubleshooting—diving deep into complex technical and application issues, identifying root causes, and ensuring our critical systems run smoothly and efficiently.
As a key escalation point from L1 support, you will play a vital role in maintaining system stability, improving performance, and delivering high-quality support.
What You’ll Do
- Solve complex technical challenges across Windows-based environments, including operating systems, applications, and configurations
- Manage and resolve escalated issues from L1 support within defined SLAs
- Perform in-depth incident analysis and root cause investigations to prevent recurring issues
- Use SQL queries to analyze data, validate application behavior, and support troubleshooting
- Support business-critical and customer-facing applications, ensuring availability and performance
- Document solutions, root causes, and workarounds in knowledge bases and support systems
- Collaborate with development, infrastructure, and third-level support teams on complex or recurring issues
What You Bring
- At least 2 years of experience in L2 Technical Support or Application Support
- Strong troubleshooting skills in Microsoft Windows environments
- Experience with SQL for investigating and resolving data-related issues
- Familiarity with command-line scripting and/or PowerShell is an advantage
- Strong experience in incident analysis, root cause identification, and problem resolution
- Ability to clearly document technical solutions and communicate effectively with both technical and non-technical stakeholders
- Good understanding of application workflows, integrations, and dependencies
- Strong analytical and problem-solving skills with attention to detail
- Good written and spoken English and ability to work collaboratively in a team environment
Why Join Us
- Work on business-critical systems with real impact
- Be part of a collaborative and knowledge-driven team
- Develop expertise in advanced troubleshooting and system analysis
- Contribute to continuous improvement and long-term solutions
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”
Frequently Asked Questions
Is the salary disclosed for the Technical Support Agent - L2 position at ncr?
The salary for this Technical Support Agent - L2 role at ncr is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Technical Support Agent - L2 position at ncr located?
This Technical Support Agent - L2 role at ncr is based in CEBU CITY, PHL. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Technical Support Agent - L2 role at ncr full-time or part-time?
This is listed as a Full time position. It is posted as a Technical Support Agent - L2 role in the NCR Corp Australia department at ncr.
Which team or department does the Technical Support Agent - L2 at ncr belong to?
This Technical Support Agent - L2 position is part of the NCR Corp Australia department at ncr. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Technical Support Agent - L2 position at ncr?
Click the "Apply Now" button on this page. You will be redirected to ncr's official application portal hosted on workday where you can submit your application directly.
Technical Support Agent - L2
ncr
You'll be redirected to ncr's official application page on Workday.