Customer Service Representative I

Interested in a career that matters?

As a Customer Service Representative (CSR), you will have the opportunity to play an essential role in maintaining customer satisfaction and loyalty. Your responsibilities will include order management, coordinating product delivery, handling documentation, and resolving issues for both domestic and export orders. Additionally, you will serve as the point of contact for the sales team regarding customer orders and customers transitions to digital platforms.

The Role & Your Impact

• Ensuring the accurate and high-quality processing of customer orders to uphold service excellence.
• Preparing and delivering standard product documentation in response to customer requests.
• Proactively engaging with customers to understand their needs and behaviors, including direct communication, customer visits, sales order history analysis, proactive order management, and follow-up on orders.
• Providing support for the complaint handling process, including documenting complaints in the relevant system, facilitating return authorizations, and arranging for replacement products as necessary.
• Actively contributing to root cause analysis using problem solving tools such as 3C for customer complaints and other issues when identified.
• Upholding adherence to Novonesis certification requirements related to Quality, Food Safety, Safety, and Environmental standards.
• Educating and assisting customers in utilizing Novonesis digital platforms.
• Establishing, updating, and ensuring the accuracy of customer master data within the system.

What you'll need to be successful in this role:

• Completed Education in Administration, International Trade or related areas.
• Advanced English is needed and Spanish is desired
• Previous experience providing customer support
• Knowledge and experience in the use of the SAP and Salesforce system will be a plus.

Our purpose guides the way

In Novonesis, we know that solutions rooted in biology can help solve humanity’s biggest challenges. Since we began more than a century ago, this has been our guide. It’s how we've gotten so far. And it’s how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless. If our purpose resonates with you, we encourage you to apply.

Opportunities for everyone

We are committed to an inclusive recruitment process and equal opportunity for all applicants. Therefore we ask you to apply without a cover letter or photo and instead include a few sentences in your CV explaining your motivation for applying.

We make all employment decisions based on business needs and welcome candidates with a wide range of backgrounds, including ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.

Explore other openings

If this position isn’t the right fit, you may still find other opportunities with us. You’re welcome to explore open roles or create a job agent to stay connected with future opportunities at novonesis.com/Career