Associate Communications Partner for Customer Service and Experience

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

Your Opportunity, Your Team

• The Associate Customer Service Communications Partner supports HSN, and plays a fundamental role in shaping how our team members connect to our strategy, culture, and to our customer. You'll report to the Manager of CS Communications and be a trusted partner to the QVC Group CS&E leadership team.

Where You'll Work

• This is a remote role, but you must live in one of the following states to be considered: Pennsylvania, Delaware, and New Jersey.

What You'll Do

• You will create content, write and edit SOPs, and enhance messaging to engage our internal customers.
• You will serve as a key resource for our Customer Service and Experience team members with knowledge of handling customer calls, emails, and chats effectively, support one-call resolution, and reduce customer effort.
• You will assess potential impacts on customers and representatives when developing new programs or updating existing procedures to support all QVC Group Customer Service and Experience divisions and departments.
• You will complete assigned projects and tasks that support Customer Service and Experience programs, promotions and procedures.

What You'll Bring

• Must demonstrate strong writing and editorial judgment by consistently translating complex business strategies into clear, concise, audience-appropriate messaging using the Smart Brevity framework.
• Fluency with modern communications channels and tools, including intranets, video content, and knowledgebase platforms
• Comfortable using AI as an aid in writing, editing, and completing communications
• Bachelor's degree or 2+ years' experience with professional communications, marketing, or knowledgebase management
• Demonstrated project management skills.

#LI-Remote

This is a remote position.

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.