Key Account Manager

ROLE DESCRIPTION

The Key Account Manager is responsible for managing and growing the company’s most strategic national and/or global accounts. This role drives long-term revenue growth, strengthens executive-level relationships, and ensures cross-functional alignment to deliver value-based solutions to key customers.

Key responsibilities include:

• Own and manage strategic national and/or global customer accounts, acting as the primary point of contact

• Develop and execute multi-year strategic account plans aligned with customer business objectives and company growth strategy

• Build and maintain senior/executive-level relationships within customer organizations

• Drive revenue growth, market share expansion, and profitability within assigned strategic accounts

• Identify and prioritize new business opportunities, including upsell, cross-sell, and solution expansion

• Lead complex contract negotiations, pricing discussions, and commercial agreements with a win-win mindset

• Coordinate cross-functionally with Sales, Marketing, Product, Engineering, Service, Supply Chain, and Finance

• Ensure consistent global or national execution by aligning regional sales teams and global stakeholders

• Conduct regular business reviews and performance tracking against KPIs

• Monitor customer satisfaction, manage escalations, and ensure long-term retention

• Gather and share market, customer, and competitive intelligence to inform business strategy

• Maintain accurate forecasting, pipeline management, and CRM reporting

• Travel as required to support customer engagement and global coordination

Qualifications:

• Bachelor’s degree required (Business, Engineering, or related field preferred)

• 8+ years of experience in strategic account management, key account sales, or enterprise B2B sales

• Proven success managing large, complex national or global customers in a manufacturing, OEM, industrial, or capital goods environment

• Strong experience in value-based selling and consultative sales

• Demonstrated ability to influence and negotiate at executive level

• Experience working in matrixed, global organizations

• Strong commercial, financial, and strategic planning skills

• Willingness to travel frequently (typically 40–70%, role dependent)

Key competencies and skills:

• Strategic thinking and long-term account planning

• Executive communication and presentation skills

• Complex negotiation and contract management

• Cross-functional leadership without direct authority

• Strong analytical and forecasting capabilities

• High level of ownership, accountability, and results orientation

• Ability to work independently in ambiguous environments

• Language skills: Professional proficiency in English (intermediate to advanced or higher)

Videojet is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
 

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.