Evergreen - ServiceNOW Product Owner (JR0609978)

What You Will Do

Product Ownership and Backlog Management

• Own and maintain a prioritised product backlog across assigned ServiceNow modules, ensuring stories are well-defined, estimated, and ready for sprint delivery

• Translate complex business requirements from senior stakeholders into clear, testable user stories with defined acceptance criteria

• Lead backlog refinement sessions with delivery teams, challenging ambiguity and driving clarity before work enters sprint

• Define and manage the platform roadmap in alignment with organisational strategy and technology governance priorities

• Make confident prioritisation decisions that balance business value, technical debt, regulatory compliance, and platform stability

Stakeholder Engagement and Governance

• Build and maintain trusted relationships with senior business stakeholders

• Facilitate requirements workshops, process discovery sessions, and sprint reviews with cross-functional teams

• Navigate complex stakeholder dynamics in a large enterprise environment, managing competing priorities with clarity and confidence

• Represent the voice of the business in all platform decisions, ensuring user needs remain central to delivery choices

Platform Delivery and Quality

• Work closely with the ServiceNow development team to ensure solutions are technically sound, scalable, and aligned with platform best practice

• Lead user acceptance testing for new features and enhancements, coordinating business sign-off before release

• Manage platform release cycles in collaboration with the technical team, ensuring changes are communicated clearly to affected stakeholders

• Identify and escalate risks and dependencies that could impact platform delivery or business continuity

What You Will Bring

• Proven ServiceNow Product Owner or BA experience in a large enterprise environment

• ServiceNow CSA certification (desirable)

• Demonstrable experience writing high-quality user stories with clear acceptance criteria in an Agile delivery environment

• Experience facilitating requirements workshops and stakeholder sessions at senior level

• Strong analytical and problem-solving skills — able to decompose complex business problems into deliverable platform solutions

• Excellent written and verbal communication skills — able to present confidently to senior leaders and non-technical stakeholders

• Comfortable operating in a matrixed, fast-changing enterprise environment with competing priorities

• CIS certification is a strong advantage

Ready to take your career global? 

Make your mark at one of the biggest names in payments. We’re looking for a ServiceNow Product Owner to join our ever-evolving ServiceNow Platform team and help shape the future of global commerce. 

What you’ll own  

• Own and manage the ServiceNow product backlog, ensuring alignment to business priorities, service outcomes, and strategic roadmap  

• Translate stakeholder requirements into clear, high-quality user stories, acceptance criteria, and deliverables  

• Drive prioritization and sprint planning with engineering teams, balancing technical debt, enhancements, and business demand  

• Lead stakeholder engagement, ensuring transparency, expectation management, and value delivery across business units  

• Ensure UAT, release readiness, and quality governance are consistently applied, supporting successful adoption and minimal disruption 

What you’ll bring 

• A bachelor’s degree plus 5+ years of relevant experience or the equivalent combination of education, training, or work experience 

• Proven ServiceNow Product Owner or BA experience in a large enterprise environment 

• Demonstrable experience writing high-quality user stories with clear acceptance criteria in an Agile delivery environment 

• Experience working in Agile environments, including backlog management, sprint ceremonies, and prioritisation frameworks  

• Experience facilitating requirements workshops and stakeholder sessions at senior level 

• Strong analytical and problem-solving skills — able to decompose complex business problems into deliverable platform solutions 

• Excellent written and verbal communication skills — able to present confidently to senior leaders and non-technical stakeholders 

• Comfortable operating in a matrixed, fast-changing enterprise environment with competing priorities 

It’s a bonus if you have 

• ServiceNow CSA certification 

• CIS certification is a strong advantage 

 About the team 

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders. 

What makes a Globalpayer? 

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.  

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.  

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