Lobby Hostess

Overview

About Ciel Dubai Marina, Vignette Collection

Ciel Dubai Marina, Vignette Collection is a lifestyle luxury hotel located in the Dubai Marina district of Dubai, United Arab Emirates. Standing at 377 meters, Ciel is the tallest hotel in the world boasting 1,004 guestrooms featuring floor-to-ceiling panoramic glass windows, eight dining destinations, three outdoor swimming pools including one of the world's highest infinity pools, a luxury spa, and a state-of-the-art gymnasium. Designed by award-winning architects Norr, the skyscraper is a global symbol of modern engineering and luxury. Ciel is strategically located at the gateway to Dubai Marina, offering direct access to key tourist attractions, beaches, retail centres, and transport networks. The property was developed by The First Group, a renowned UAE-based global property investment firm and is part of IHG Hotels & Resorts’ Vignette Collection. Discover more at https://www.vignettecollectionhotels.com/cieldubai.

About The First Group Hospitality

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.

For more information, visit tfghospitality.com

Job Description

The Lobby Hostess is the first point of contact for guests and visitors arriving at the hotel. This role is responsible for delivering a warm, professional welcome, managing guest flow in the lobby, and ensuring every arrival and departure experience is seamless. The Lobby Hostess plays a key part in shaping first impressions, reflecting the hotel’s commitment to personalized service and luxury hospitality.

• Greet all guests, visitors, and VIPs in a friendly and elegant manner upon entry to the hotel lobby.

• Offer assistance with directions, seating, check-in guidance, and general hotel information.

• Coordinate with the Front Office and Concierge teams to ensure a smooth guest journey.

• Monitor lobby traffic, anticipate guest needs, and proactively offer support or refreshments.

• Maintain a strong presence in the lobby to enhance the welcoming atmosphere and guest engagement.

• Escort guests to desired areas (reception, concierge, elevators, meeting points) when appropriate.

• Maintain cleanliness, organization, and presentation standards in the lobby area.

• Handle guest queries, requests, and complaints professionally, escalating when needed.

• Support guest recognition efforts by learning regular guests' names and preferences.

• Stay updated on hotel events, F&B promotions, and local attractions to assist guest inquiries.

Desired Skill & Expertise

• Previous experience in a customer-facing or hostess role within a hotel or upscale environment.

• Excellent verbal communication and interpersonal skills.

• Professional grooming, polished appearance, and confident presence.

• Fluent in English; knowledge of additional languages is an asset.

• Ability to remain calm, attentive, and courteous in a fast-paced setting.

• Strong sense of hospitality, etiquette, and guest engagement.

• Flexibility to work shifts, weekends, and holidays as needed.

• Familiarity with hotel operations and guest service protocols is a plus.