Manager, Operations (Distribution Center)

Overview

We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: “Life’s a Party, We’re Makin’ It Fun!” and “So Much Fun It’s Scary!”

At Spencer’s and Spirit, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all.

One Team / One Goal

We are leaders and owners of our business success. Whether it’s developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness.

We offer a comprehensive benefits package that includes:

• Flexible work environment
• Career advancement
• Competitive base salary
• Bonus opportunity
• Vacation, Personal, Sick and Holiday pay
• Medical, Dental, Vision, Disability, Life and AD&D insurance
• 401k with a company match
• 30% merchandise discount

Responsibilities

The Operations Manager oversees the daily operations at our Charlotte Distribution Center to ensure efficient merchandise flow, optimize productivity, and maintain budget performance.  This role is also involved in managing and developing their teams, assist in driving strategic initiatives, and foster strong communication across all levels. 

• Oversee supervisor teams to ensure adequate staffing levels, operational efficiency, and alignment with short and long-term business objectives
• Manage merchandise flow within the department to maximize throughput, productivity, and overall performance
• Interpret and enforce company policies while collaborating with leadership and business partners to resolve issues effectively
• Develop and monitor budgets and business plans, contributing to long-term strategy sessions and providing insights to external stakeholders
• Identify, coach, train, and promote associates, ensuring professional development and succession planning within the organization
• Evaluate supervisor performance, provide timely feedback, and foster strong communication and relationships across all levels of the business
• Continuously seek and implement cost-saving initiatives and operational improvements
• Other duties as assigned

Qualifications

• Bachelor's degree from four-year college or university; and four to seven years related experience and/or training; or equivalent combination of education and experience
• Proven experience leading a team of supervisors to drive performance and operational success
• Experience utilizing and managing Warehouse Management Systems (WMS) to optimize inventory flow, track productivity, and enhance operational efficiency
• Bi-lingual, preferred