NineStar Connect - Operations Coordinator

Company Description

NineStar Connect is an innovative community-minded, communications, energy, water, and sewer cooperative. We provide the infrastructure that empowers thoughtful development and improves quality of place in Central Indiana. We believe that no matter where you choose to live or work, you should have access to high quality utility services that allow you an opportunity to thrive.

Career Development:

- We value employees that have a desire to learn and provide reimbursement funds for continuing education. We’re also committed to in-house training and ongoing development. 

Company Benefits:

- At NineStar Connect we offer a competitive array of benefits that include medical, dental, and vision insurance, 401k matching, paid parental leave, short term disability, long term disability, and life insurance along with profit sharing and various service discounts.

Wellness:

- We offer a variety of wellness programs with paid incentives as well as on-site fitness centers available at each office location. 

Core Values: 

- We’re guided by our core values - Act with Integrity, Embrace Differences, Committed to Community, Be Innovative, Make Each Day Meaningful, and Seek Quality Results and we’re looking for team members who share these values!

Job Description

NineStar Connect is seeking an organized and service-oriented Operations Coordinator to provide administrative and clerical support for our utility services. While the primary focus of this position will be on Engineering, the Operations Coordinator will also provide back-up support for Operations, Water, and Wastewater whenever other Coordinators are out of the office. This cross-functional role is key in ensuring continuity, efficiency, and exceptional service for our members and communities.

What You’ll Do

• Act as a primary contact for NineStar’s utility services, assisting members, developers, and contractors with inquiries, scheduling, and paperwork.

• Maintain department files, records, and reports, including engineering estimates, permits, and material lists.

• Update and manage workflows in the iVUE system, including service orders and work order progress.

• Support billing processes by initiating invoices and monitoring payments.

• Assist with security system documentation, troubleshooting, and customer communications.

• Provide back-up coverage across Engineering, Operations, Water, and Wastewater by answering calls, creating service orders, and coordinating with field staff.

• Promote and maintain a positive, safe, and collaborative work environment aligned with NineStar’s core values.

Qualifications

• High school diploma or equivalent required; experience in utilities or customer relations preferred.

• Strong communication skills with the ability to interact professionally with customers, developers, and contractors.

• Proficiency in Microsoft Office (Word, Excel, Outlook).

• Ability to manage multiple tasks, meet deadlines, and work independently.

Additional Information

NineStar Connect does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, marital status, sexual preference, disability, or any other characteristic protected by law.

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