Operations Supervisor - Mandarin- KL (Social Media)
teleperformance
FULL TIME
Quality Analyst (Korea Speaking) - Penang
teleperformance· Client Operations
About this role
Qualifications
Main Requirements:
- Bachelor’s degree or equivalent diploma in any discipline
- Candidate must be able to work on rotational shift
- Minimum 1 years’ experience as QA in technical/call center
- Must be proficiency in English & Korean in terms of written, reading and speaking
- Able to start work immediately after EP approved is preferred
Responsibilities
Key Responsibilities:
Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment.
Make recommendations and define strategies that solve critical business problems; through both established industry best practices and creative innovations.
Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.
Package, deliver, and at times present key findings and briefings.
Conduct evaluations to identify areas of improvement
Monitor, analyse & audit trainees’ performance and call out any unusual trends
Identify training needs by working with operations team and QA
Frequently Asked Questions
Is the salary disclosed for the Quality Analyst (Korea Speaking) - Penang position at teleperformance?
The salary for this Quality Analyst (Korea Speaking) - Penang role at teleperformance is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Quality Analyst (Korea Speaking) - Penang position at teleperformance located?
This Quality Analyst (Korea Speaking) - Penang role at teleperformance is based in MY, Pulau Pinang-Georgetown, MY. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Quality Analyst (Korea Speaking) - Penang role at teleperformance full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Quality Analyst (Korea Speaking) - Penang role in the Client Operations department at teleperformance.
Which team or department does the Quality Analyst (Korea Speaking) - Penang at teleperformance belong to?
This Quality Analyst (Korea Speaking) - Penang position is part of the Client Operations department at teleperformance. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Quality Analyst (Korea Speaking) - Penang position at teleperformance?
Click the "Apply Now" button on this page. You will be redirected to teleperformance's official application portal hosted on icims where you can submit your application directly.
When was the Quality Analyst (Korea Speaking) - Penang job at teleperformance posted?
This Quality Analyst (Korea Speaking) - Penang position at teleperformance was posted on Oct 30, 2024. Apply as soon as possible — early applications are often reviewed first.
Quality Analyst (Korea Speaking) - Penang
teleperformance
You'll be redirected to teleperformance's official application page on icims.