Operations Supervisor - Mandarin- KL (Social Media)
teleperformance
FULL TIME
Quality Analyst - Penang
teleperformance· Client Operations
About this role
Qualifications
Main Requirements:
- Bachelor’s degree or equivalent diploma in any discipline
- Candidate must be able to work on rotational shift (3 shift / 5 working days)
- Minimum 1 years’ experience as QA in call center
- Must be proficiency in English & Cantonese in terms of written, reading and speaking
- Able to start work immediately is preferred.
Responsibilities
Key Responsibilities:
- Conduct root cause and other data analysis
- Conduct QA evaluations per client requirements and provides QA progress reports to team lead
- Act as escalation point of contact for process questions, issues and resolution
- Act as Subject Matter Expert (SME) for QA evaluations
- Participate as project team member in problem prevention and continuous improvement projects
Frequently Asked Questions
Is the salary disclosed for the Quality Analyst - Penang position at teleperformance?
The salary for this Quality Analyst - Penang role at teleperformance is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Quality Analyst - Penang position at teleperformance located?
This Quality Analyst - Penang role at teleperformance is based in MY, Pulau Pinang-Georgetown, MY. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Quality Analyst - Penang role at teleperformance full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Quality Analyst - Penang role in the Client Operations department at teleperformance.
Which team or department does the Quality Analyst - Penang at teleperformance belong to?
This Quality Analyst - Penang position is part of the Client Operations department at teleperformance. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Quality Analyst - Penang position at teleperformance?
Click the "Apply Now" button on this page. You will be redirected to teleperformance's official application portal hosted on icims where you can submit your application directly.
When was the Quality Analyst - Penang job at teleperformance posted?
This Quality Analyst - Penang position at teleperformance was posted on Jun 12, 2024. Apply as soon as possible — early applications are often reviewed first.
Quality Analyst - Penang
teleperformance
You'll be redirected to teleperformance's official application page on icims.