Operations Supervisor - Mandarin- KL (Social Media)
teleperformance
FULL TIME
Quality Analyst Supervisor - KL
teleperformance· Client Operations
About this role
Overview
Job SummaryThe Quality Assurance (QA) Supervisor will be responsible for managing QA staff, ensuring timely and effective implementation of all company’s policies, procedures, and maintaining a system of quality and reliability testing for the products and development processes. Reports directly to QA Manager.
Qualifications
Requirements
- Customer service experience
- Oral and written communication skills
- Analytical thinking and problem solving
- Being detail-oriented and capable of delivering a high level of accuracy
- A desire to see others succeed and willingness to help team members achieve their goals
- Strong organization, critical thinking and follow-up skills
- Ability to Review and Analyse Metrics
- Quick Thinking and Problem-Solving Skills
- Ability to Identify Customer Trends
- Excellent phone skills and ability to control calls
- Poise and composure under pressure
- Interview Skills
Responsibilities
Key Responsibilities:
- Supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements
- Maintain accurate metrics of direct reports’ individual performance as well as overall team level performance
- Communicates and trains personnel on new directives, policies, or procedures to QA staff to explain changes, answer questions, and maintain morale
- Lead quality task forces / action plans with Business stakeholders (Quality Leadership, Operations, Client and Account Management). Conducts analysis on quality performance and be responsible to identify trends, determine root cause, present findings both internally and externally and lead corrective action plans
- Ensure effective facilitation and coordination of calibration sessions; attend calibration or monitoring sessions as appropriate
- Perform root cause analysis investigations for customer complaints and quality failures
- Assist QA Manager on special projects and act as liaison in absence of Manager
- Generate Monthly reports and perform Mock Recalls
Frequently Asked Questions
Is the salary disclosed for the Quality Analyst Supervisor - KL position at teleperformance?
The salary for this Quality Analyst Supervisor - KL role at teleperformance is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Quality Analyst Supervisor - KL position at teleperformance located?
This Quality Analyst Supervisor - KL role at teleperformance is based in MY. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Quality Analyst Supervisor - KL role at teleperformance full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Quality Analyst Supervisor - KL role in the Client Operations department at teleperformance.
Which team or department does the Quality Analyst Supervisor - KL at teleperformance belong to?
This Quality Analyst Supervisor - KL position is part of the Client Operations department at teleperformance. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Quality Analyst Supervisor - KL position at teleperformance?
Click the "Apply Now" button on this page. You will be redirected to teleperformance's official application portal hosted on icims where you can submit your application directly.
When was the Quality Analyst Supervisor - KL job at teleperformance posted?
This Quality Analyst Supervisor - KL position at teleperformance was posted on Jun 12, 2024. Apply as soon as possible — early applications are often reviewed first.
Quality Analyst Supervisor - KL
teleperformance
You'll be redirected to teleperformance's official application page on icims.