Operations Supervisor - Mandarin- KL (Social Media)
teleperformance
FULL TIME
Quality Manager - KL
teleperformance· Project Management
About this role
Qualifications
Requirements:
- Experience in managing quality in Business Process Outsourcing or Contact Centres leading cross functional quality improvement projects and teams
- 3+ years of demonstrated management ability across diverse functions (direct reports, cross functional relationships, 3rd party vendors. etc.)
- Proven track record of collaborating with cross-functional groups to produce results
- Demonstrated ability to perform well in a rapidly changing and extremely global team
- Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is required a plus
- Excellent communication skills
- Strong critical thinking and exceptional problem-solving skills
- Proven track record of breaking down complex process and identifying key pain points in order to deliver business improvements at the regional or global level
- Passion for our mission of ensuring a world class support experience for our community
- Quality certification (e.g. Lean Six Sigma, TQM, etc.) a plus
Responsibilities
Lead and manage a QA team - introduce and manage initiatives related to quality assurance audits, drive audit automation and efficiency, effective client and program level engagements, work with the operations leaders to drive ops quality improvement. Actively use Lean 6 Sigma in projects to completion and quantification of impact. Collaborate with Training using data analysis to identify areas of opportunities to introduce training or coaching to further improve quality in operations.
- The Quality Manager will be responsible for setting and driving the Quality strategy within the programs in KL/PJ site and in accordance with the Teleperformance BEST QA standard. He will drive continuous improvement within the programs he supports.
Frequently Asked Questions
Is the salary disclosed for the Quality Manager - KL position at teleperformance?
The salary for this Quality Manager - KL role at teleperformance is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Quality Manager - KL position at teleperformance located?
This Quality Manager - KL role at teleperformance is based in Kuala Lumpur-Kuala Lumpur, MY, MY. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Quality Manager - KL role at teleperformance full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Quality Manager - KL role in the Project Management department at teleperformance.
Which team or department does the Quality Manager - KL at teleperformance belong to?
This Quality Manager - KL position is part of the Project Management department at teleperformance. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Quality Manager - KL position at teleperformance?
Click the "Apply Now" button on this page. You will be redirected to teleperformance's official application portal hosted on icims where you can submit your application directly.
When was the Quality Manager - KL job at teleperformance posted?
This Quality Manager - KL position at teleperformance was posted on Jun 7, 2024. Apply as soon as possible — early applications are often reviewed first.
Quality Manager - KL
teleperformance
You'll be redirected to teleperformance's official application page on icims.