Quoting and Support Specialist

Overview

About Model 1 Commercial Vehicles: Since we got our start in 1980, Model 1 Commercial Vehicles has grown to become the nation’s largest dealership, representing more than 20 top manufacturers across the U.S. And we did it all by listening to and investing in customers like you. Customers who want more than a dealer. Customers who want a partner in creative solutions to the challenges you face today, and visionary thinking for what’s next. It’s the strength of our relationships – both with customers and manufacturers – that allows us to keep a finger on the pulse of what our customers need and what’s possible to not just source but create together. Whether it’s custom-built vehicles or alternative fuel and electric vehicle (EV) options, customers have a partner from challenge all the way through solution and beyond.

Our Core Values: At Model 1, we are committed to living our core values:

• Solving Problems: Trust what you know. Work together to find solutions.  See every angle and figure it out.
• Setting the Tone: Establish the mood that puts others at ease. Be the person that you’d want to interact with – approachable and transparent.
• Drive Forward: Keep your eyes up to see what’s ahead. Imagine better methods.  Seize opportunities.  Move the business and the market, meaningfully.
• Find Balance: Match your energy at work to your energy with family, friends, and community. Decide and align your priorities.  Pour into yourself and those around you.
• Own It: Take the extra step. Fix issues when they come up.  Care from start to finish.  Do the right thing, every time.

Job Summary:  Quoting and Support Specialist is key in supporting the sales and operations teams by preparing accurate and timely quotations, handling sales inquiries, and ensuring a smooth quoting process. The ideal candidate has extensive bus knowledge, strong attention to detail, and the ability to thrive in a fast-paced environment.

What You Will Gain

• Competitive benefits including health insurance, paid holidays, and vacation pay
• Continuous training to provide you the opportunity to develop your full potential and be a true business partner
• Access to an expansive network of mentors and networking opportunities
• Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver outstanding customer service

Responsibilities

Duties:

• Prepare and issue accurate quotes to sales based on pricing guidelines, customer specifications, and product/service
• Review and interpret sales inquiries and quote requests to determine quoting
• Provide timely responses to sales questions regarding pricing, part options, and product/service
• Collaborate closely with sales, operations, and production engineering teams to ensure quotes align with internal capabilities and customer expectations.
• Maintain and update quote records, canned jobs and pricing files
• Create and manage canned jobs in Excede
• Identify opportunities to improve quoting accuracy, speed, and customer
• Manage Hubspot quote tickets and complete assigned tasks
• Assist in parts procurement and pricing for specialty jobs by coordinating closely with Purchasing

Qualifications

Position Requirements:

• High School diploma, Associate or Bachelor's degree
• 2+ years of experience in sales support, quoting, or a related role
• 4+ years of experience in bus service or operations industry
• Strong knowledge of quoting processes, pricing guidelines, and sales support best
• Proficient in using CRM systems g. Hubspot and quoting software eg. Excede
• Excellent written and verbal communication
• Strong analytical skills with the ability to review specifications and determine accurate part/labor
• Highly organized with strong attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast – paced
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and general computer skills

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift a minimum of 15 pounds

Pay Range