Senior NOC Engineer
internetvikings
Employee (Full Time)
Senior NOC Engineer
digitainsoftware· Customer Relationship Management Department
About this role
Description
The Senior NOC Engineer will be responsible for monitoring and maintaining SMS and telecom infrastructure, ensuring uninterrupted service, fast incident resolution, and continuous optimization of routing performance and network reliability. The role requires hands-on troubleshooting, proactive monitoring, and close collaboration with technical and commercial teams.
Responsibilities
- Monitor SMS traffic, routing performance, and network health in real time
- Ensure consistent availability of messaging platforms and routing infrastructure
- Detect, investigate, and resolve delivery failures, latency, and routing issues
- Analyze logs, alarms, and network alerts to identifyroot causes and prevent recurrence
- Respond to incidents and escalate issues to relevant internal teams or suppliers
- Troubleshoot SMS routing, SMPP connections, and telecom integrations
- Collaborate with vendors, operators, and aggregators during outages or performance degradation
- Support configuration changes, system upgrades, and deployment activities
- Maintain documentation, incident reports, and operational procedures
- Contribute to continuous improvement of monitoring tools, routing strategies, and network reliability
- Coordinate technical setup of new interconnections (SMPP, SIP, SS7, VPN, etc.)
Requirements
- Bachelor’s degree in Computer Science, or related field
- 2+ years of experience in NOC, telecom, or messaging environments
- Experience with A2P SMS infrastructure or telecom networks
- Understanding of SMPP, TCP/IP, SIP/RTP fundamentals
- Experience monitoring network performance and troubleshooting incidents
- Familiarity with SMS routing, delivery reports, and traffic analysis
- Experience with packet capture (PCAP) analysis and log investigation
- Knowledge of monitoring tools, alerting systems, and incident workflows
- Understanding of telecom network architecture and routing logic
- Experience supporting integrations with telecom operators, aggregators, or enterprise platforms
Frequently Asked Questions
Is the salary disclosed for the Senior NOC Engineer position at digitainsoftware?
The salary for this Senior NOC Engineer role at digitainsoftware is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior NOC Engineer position at digitainsoftware located?
This Senior NOC Engineer role at digitainsoftware is based in Yerevan, Yerevan, Armenia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior NOC Engineer role at digitainsoftware full-time or part-time?
This is listed as a Full Time position. It is posted as a Senior NOC Engineer role in the Customer Relationship Management Department department at digitainsoftware.
Which team or department does the Senior NOC Engineer at digitainsoftware belong to?
This Senior NOC Engineer position is part of the Customer Relationship Management Department department at digitainsoftware. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior NOC Engineer position at digitainsoftware?
Click the "Apply Now" button on this page. You will be redirected to digitainsoftware's official application portal hosted on bamboohr where you can submit your application directly.
When was the Senior NOC Engineer job at digitainsoftware posted?
This Senior NOC Engineer position at digitainsoftware was posted on Feb 12, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior NOC Engineer
digitainsoftware
You'll be redirected to digitainsoftware's official application page on bamboohr.