Operations Supervisor - Mandarin- KL (Social Media)
teleperformance
FULL TIME
Trainer - Penang
teleperformance· Client Operations
About this role
Qualifications
Requirements:
- Bachelor’s degree or equivalent experience in a call centre or business-related field (e.g., management, sales, tourism)
- Minimum of 2 years Training Experience in a BPO setting
- Working experience with a premium account with either B2C or B2B is preferred.
- Knowledge on connected cars applications or any car-related process or CRM is an advantage.
- Knowledge on instructional design is an advantage.
- Usage of MS Office
- Typing speed: 30 wpm
- Language level
- C2 Level in English Proficiency on both verbal and written communication
- C2 English + Mandarin is an advantage.
- C2 English + Bahasa is an advantage.
Responsibilities
Responsibilities:
- Facilitate a new hire class during pre-process and process training
- Facilitate necessary or required annual upskilling or refreshers with existing resources
- Create and facilitate knowledge tests with existing Specialists and Support group in Operations
- Complete all training requirements based on the program’s specifications
- Coach new hire Specialists on their overall training and nesting performance
- Conduct mock scenarios on all channels available
- Govern the nesting process and complete deliverables on time
- Assess new hire performance during Nesting and mitigate with appropriate actions when necessary
- Conduct a Training Needs Analysis after 30 to 60 days of out-of-gate performance
- Work with the Training Manager or Training Supervisor on needed adjustment in the Training Curriculum
- Assist in creating and developing training materials when necessary
- Follow all steps of BEST T&D
Frequently Asked Questions
Is the salary disclosed for the Trainer - Penang position at teleperformance?
The salary for this Trainer - Penang role at teleperformance is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Trainer - Penang position at teleperformance located?
This Trainer - Penang role at teleperformance is based in MY, Pulau Pinang-Georgetown, MY. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Trainer - Penang role at teleperformance full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Trainer - Penang role in the Client Operations department at teleperformance.
Which team or department does the Trainer - Penang at teleperformance belong to?
This Trainer - Penang position is part of the Client Operations department at teleperformance. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Trainer - Penang position at teleperformance?
Click the "Apply Now" button on this page. You will be redirected to teleperformance's official application portal hosted on icims where you can submit your application directly.
When was the Trainer - Penang job at teleperformance posted?
This Trainer - Penang position at teleperformance was posted on Jun 12, 2024. Apply as soon as possible — early applications are often reviewed first.
Trainer - Penang
teleperformance
You'll be redirected to teleperformance's official application page on icims.