Operations Supervisor - Mandarin- KL (Social Media)
teleperformance
FULL TIME
Training Manager- Penang
teleperformance· Client Operations
About this role
Overview
The Training Manager typically works in an office environment but may also conduct training sessions in various locations, including client sites. The role may require flexible hours to accommodate different shifts and training needs.
Duties and qualifications may vary depending on the organization's size, industry, and operational requirements.
Qualifications
Requirements:
- Bachelor's degree in Human Resources, Education, Business Administration, or related field
- Proven experience as a Training Manager or similar role in the BPO industry
- Strong understanding of BPO operations, processes, and technologies
- Excellent communication, presentation, and facilitation skills
- Proficiency in instructional design principles and learning management systems
- Ability to multitask, prioritize, and manage time effectively
- Analytical mindset with the ability to interpret data and make data-driven decisions
- Certification in training and development is a plus
Responsibilities
Responsibilities:
- Conduct thorough assessments to identify training needs across various departments and job roles
- Analyze performance metrics, feedback, and skill gaps to determine training priorities
- Design and develop training curriculum, materials, and resources tailored to meet specific job requirements
- Create engaging and interactive training modules incorporating various instructional methods and technologies
- Facilitate training sessions, workshops, and seminars both in-person and virtually
- Deliver training content effectively to ensure understanding and retention among participants
- Develop evaluation methods to assess the effectiveness of training programs
- Collect feedback from participants and stakeholders to make continuous improvements to training initiatives
- Provide ongoing support and coaching to employees to reinforce learning and development
- Collaborate with managers to identify opportunities for individual and team improvement
- Coordinate training schedules, venues, and logistics to ensure smooth execution of training activities
- Maintain accurate records of training attendance, feedback, and performance metrics
- Ensure training programs comply with company policies, industry regulations, and quality standards
- Stay updated on industry trends and best practices in training and development.
Frequently Asked Questions
Is the salary disclosed for the Training Manager- Penang position at teleperformance?
The salary for this Training Manager- Penang role at teleperformance is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Training Manager- Penang position at teleperformance located?
This Training Manager- Penang role at teleperformance is based in MY, Pulau Pinang-Georgetown, MY. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Training Manager- Penang role at teleperformance full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Training Manager- Penang role in the Client Operations department at teleperformance.
Which team or department does the Training Manager- Penang at teleperformance belong to?
This Training Manager- Penang position is part of the Client Operations department at teleperformance. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Training Manager- Penang position at teleperformance?
Click the "Apply Now" button on this page. You will be redirected to teleperformance's official application portal hosted on icims where you can submit your application directly.
When was the Training Manager- Penang job at teleperformance posted?
This Training Manager- Penang position at teleperformance was posted on Jun 12, 2024. Apply as soon as possible — early applications are often reviewed first.
Training Manager- Penang
teleperformance
You'll be redirected to teleperformance's official application page on icims.