Operations Supervisor - Mandarin- KL (Social Media)
teleperformance
FULL TIME
Training Supervisor - Penang
teleperformance· Client Operations
About this role
Qualifications
Main Requirements:
- Bachelor’s degree or equivalent diploma in any discipline
- Candidate must be able to work on rotational shift (3 shift / 5 working days)
- Minimum 1 years’ experience as QA in call center
- Must be proficiency in Mandarin & English in terms of written, reading and speaking
- Able to start work immediately is preferred.
Responsibilities
Key Responsibilities:
- Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment.
- Make recommendations and define strategies that solve critical business problems; through both established industry best practices and creative innovations.
- Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.
- Package, deliver, and at times present key findings and briefings.
- Conduct evaluations to identify areas of improvement
- Monitor, analyse & audit trainees’ performance and call out any unusual trends
- Identify training needs by working with operations team and QA
Frequently Asked Questions
Is the salary disclosed for the Training Supervisor - Penang position at teleperformance?
The salary for this Training Supervisor - Penang role at teleperformance is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Training Supervisor - Penang position at teleperformance located?
This Training Supervisor - Penang role at teleperformance is based in MY, Pulau Pinang-Georgetown, MY. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Training Supervisor - Penang role at teleperformance full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Training Supervisor - Penang role in the Client Operations department at teleperformance.
Which team or department does the Training Supervisor - Penang at teleperformance belong to?
This Training Supervisor - Penang position is part of the Client Operations department at teleperformance. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Training Supervisor - Penang position at teleperformance?
Click the "Apply Now" button on this page. You will be redirected to teleperformance's official application portal hosted on icims where you can submit your application directly.
When was the Training Supervisor - Penang job at teleperformance posted?
This Training Supervisor - Penang position at teleperformance was posted on Jun 12, 2024. Apply as soon as possible — early applications are often reviewed first.
Training Supervisor - Penang
teleperformance
You'll be redirected to teleperformance's official application page on icims.