Operations Supervisor - Mandarin- KL (Social Media)
teleperformance
FULL TIME
WFM Manager - KL
teleperformance· Client Operations
About this role
Qualifications
Requirements:
- Bachelor's degree in Business, Operations Management, or related field.
- Proven experience in workforce management within a BPO environment.
- Strong analytical and problem-solving skills.
- Proficiency in workforce management tools and software.
- Excellent communication and leadership abilities.
Responsibilities
Responsibilities:- Develop accurate volume and staffing forecasts based on historical data and industry trends.
- Collaborate with operations teams to understand client requirements and ensure optimal resource allocation.
- Create and manage employee schedules to meet client service level agreements (SLAs).
- Implement scheduling strategies to optimize staffing levels and maximize productivity.
- Monitor and analyze real-time performance data to make immediate adjustments to staffing levels.
- Implement contingency plans to address unforeseen challenges and ensure uninterrupted service delivery.
- Generate and analyze workforce performance reports to identify trends and areas for improvement.
- Provide regular updates to leadership on key performance indicators (KPIs) and recommend strategies for enhancement.
- Lead and mentor a team of WFM professionals, fostering a culture of collaboration and continuous improvement.
- Conduct regular performance reviews and provide training to enhance team skills.
- Utilize workforce management tools effectively to streamline processes and enhance forecasting accuracy.
- Stay abreast of industry trends and technological advancements in WFM systems.
Frequently Asked Questions
Is the salary disclosed for the WFM Manager - KL position at teleperformance?
The salary for this WFM Manager - KL role at teleperformance is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the WFM Manager - KL position at teleperformance located?
This WFM Manager - KL role at teleperformance is based in MY. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the WFM Manager - KL role at teleperformance full-time or part-time?
This is listed as a FULL TIME position. It is posted as a WFM Manager - KL role in the Client Operations department at teleperformance.
Which team or department does the WFM Manager - KL at teleperformance belong to?
This WFM Manager - KL position is part of the Client Operations department at teleperformance. See the full job description for more information about the team structure and responsibilities.
How do I apply for the WFM Manager - KL position at teleperformance?
Click the "Apply Now" button on this page. You will be redirected to teleperformance's official application portal hosted on icims where you can submit your application directly.
When was the WFM Manager - KL job at teleperformance posted?
This WFM Manager - KL position at teleperformance was posted on Oct 23, 2024. Apply as soon as possible — early applications are often reviewed first.
WFM Manager - KL
teleperformance
You'll be redirected to teleperformance's official application page on icims.