BUSINESS ANALYST – ERP REFERENT

Overview

Who is Collaboration Betters the World

We create and deliver technology and business solutions that help organizations grow, innovate, and transform. With over 3,000 people in 21 countries, we operate across Strategy & Governance, Product Design & Growth, Software Engineering, Data Analytics & AI, Cloud & Enterprise Platforms, Cyber Security, Banking Technology Solutions, Smart Industrial Solutions, and Life Sciences Solutions.

As part of our commitment to building a better world, CBTW allocates 3% of our 2025 revenue to support education projects within and around our communities. This contributes to a brighter future for our teams, our partners, and our shared planet.

Website:

https://collaborationbetterstheworld.com/

Job Description:

As ERP Referent, you will finalize Microsoft Dynamics NAV deployment in all group entities (10 countries in EMEA, 7 countries in APAC, 3 in Americas, with potentially several entities per country).

As most of the interactions would be with EMEA time zone, work shift is on midshaft basis: 12 PM à 9 PM. This shift is flexible with potential punctual adjustments to be able to interact with APAC and NA time zones (8 AM à 5 PM).

You will be part of Information System Team, present in Europe and in Manila – Philippines, and will have to interact with developers, administrators and security managers.

Functionally speaking, you will interact with users in Accounting / Finance, Sales, Project management and HR fields.

Responsibilities

• Microsoft Dynamics NAV f
• unctional referent : training workshops, initial training and step-by-step support for new joiners ;
• Level 2 support on ERP incidents
• Writing and updating functional documentation on ERP, and validation of master documentation for support level 1 ;
• Detailed functional qualification on enhancements and advanced customization, follow up of backlog and pending developments ;
• Perform settings in accordance with business requirements and group policies ;
• Coordination of deployment and enhancement projects (ERP must be deployed in all entities of the group).

Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field.
• 2–4 years of experience in report development or similar role.
• Strong experience with reporting tools such as Actuate (preferred), Crystal Reports, Jasper Reports, or equivalent.
• Solid knowledge of SQL (mandatory).
• Experience in financial services, banking systems, or FinTech is a strong advantage.
• Basic programming knowledge (Java or similar) is a plus.
• Familiarity with Agile methodologies is an advantage.
• Strong analytical and problem-solving skills.
• High attention to detail and commitment to quality.
• Good communication skills with the ability to interact with technical and non-technical stakeholders.