Client Care Coordinator

hoffman· Fixed Operations
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📍 West Simsbury, CT, USOTHER

About this role

Overview

The Service Coordinator (SC) is a specialized, highly trained & skilled member of the Service Client Care Center. The Service Coordinator handles inbound service reservation calls, confirms service reservations, performs outbound follow-up calls for due, overdue service clients; Special Order Parts (SOP) notifications; “we owes” scheduling calls and any additional outbound calls requested by management

Responsibilities

  • Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience resulting in a scheduled reservation with service team.
  • Master and follow all training materials including inbound service call guides and Strategic Responses (word tracks) in order to accurately answer all guest’s questions.
  • Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer.
  • Using the Blueprint KnowledgeDrive to search for answer(s) to guest’s questions prior to transferring the phone call to a Service Advisor.
  • The ability to work flexible hours, to possibly include Saturdays.
  • Being punctual to work and when returning from lunch and break with a full adherence to set schedule.
  • Following the “Client Care Center Policies and Procedures” manual.

    • Qualifications

  • Mastering all training materials provided in the ServiceMastery™ Certification training provided by Blueprint, Inc. which includes but is not limited to specific call guide strategies, word tracks pertaining to overcoming specific client questions and objections.
  • High School Diploma
  • 1-2 years’ experience in a customer service orientated environment preferred
  • Can adapt and embrace change with an internal and external customer centric mindset
  • Act as an advocate for teammates and have a strong commitment to technology advancement
  • Possesses effective communication skills: oral, written, listening.
  • Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.

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    Frequently Asked Questions

    Is the salary disclosed for the Client Care Coordinator position at hoffman?
    The salary for this Client Care Coordinator role at hoffman is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
    Where is the Client Care Coordinator position at hoffman located?
    This Client Care Coordinator role at hoffman is based in West Simsbury, CT, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
    Is the Client Care Coordinator role at hoffman full-time or part-time?
    This is listed as a OTHER position. It is posted as a Client Care Coordinator role in the Fixed Operations department at hoffman.
    Which team or department does the Client Care Coordinator at hoffman belong to?
    This Client Care Coordinator position is part of the Fixed Operations department at hoffman. See the full job description for more information about the team structure and responsibilities.
    How do I apply for the Client Care Coordinator position at hoffman?
    Click the "Apply Now" button on this page. You will be redirected to hoffman's official application portal hosted on icims where you can submit your application directly.
    When was the Client Care Coordinator job at hoffman posted?
    This Client Care Coordinator position at hoffman was posted on Jun 12, 2024. Apply as soon as possible — early applications are often reviewed first.
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