Ford and Lincoln Flat Rate Technician

hoffman· Fixed Operations
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📍 East Hartford, CT, USOTHER

About this role

Overview

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Repair vehicles in a safe, efficient, ethical manner with customer satisfaction as first priority.

Responsibilities

  • Maintain ASE and/or manufacturer-required certifications; stay up to date with all manufacturer technical data as well as service bulletins. Ensure compliance with all safety and OSHA regulations that pertain to your job.

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  • Read and understand customer complaints; diagnose and advise findings; complete all authorized repairs in accordance with manufacturer and company policy; return warranty parts to parts dept and road test vehicles as needed to verify completion of repairs.

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  • Properly document all repairs using both internet-based tools and physical Repair Order documentation as instructed per department requirements.

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  • Meet all flat-rate hour production-based metrics as prescribed by Management.

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    Act as a leader, mentor, and trainer to employees in the in Technician, Lube Technician, and Apprentice Technician roles

    Qualifications

  • High School Diploma

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  • 1-2 years’ experience in a customer service orientated environment preferred

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  • Can adapt and embrace change with an internal and external customer centric mindset

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  • Act as an advocate for teammates and have a strong commitment to technology advancement

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  • Possesses effective communication skills: oral, written, listening.

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  • Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.

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  • Must be able to lift 50 pounds

    • Frequently Asked Questions

    Is the salary disclosed for the Ford and Lincoln Flat Rate Technician position at hoffman?
    The salary for this Ford and Lincoln Flat Rate Technician role at hoffman is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
    Where is the Ford and Lincoln Flat Rate Technician position at hoffman located?
    This Ford and Lincoln Flat Rate Technician role at hoffman is based in East Hartford, CT, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
    Is the Ford and Lincoln Flat Rate Technician role at hoffman full-time or part-time?
    This is listed as a OTHER position. It is posted as a Ford and Lincoln Flat Rate Technician role in the Fixed Operations department at hoffman.
    Which team or department does the Ford and Lincoln Flat Rate Technician at hoffman belong to?
    This Ford and Lincoln Flat Rate Technician position is part of the Fixed Operations department at hoffman. See the full job description for more information about the team structure and responsibilities.
    How do I apply for the Ford and Lincoln Flat Rate Technician position at hoffman?
    Click the "Apply Now" button on this page. You will be redirected to hoffman's official application portal hosted on icims where you can submit your application directly.
    When was the Ford and Lincoln Flat Rate Technician job at hoffman posted?
    This Ford and Lincoln Flat Rate Technician position at hoffman was posted on Jun 12, 2024. Apply as soon as possible — early applications are often reviewed first.
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