Front Office Team Leader

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

**What will you do?**

As the Front Office Team Leader, you will be responsible for the following key duties:

• Establish and maintain professional relationships with guests from arrival through departure to ensure guest satisfaction and loyalty
• Proactively identify and address guest needs and expectations throughout their stay
• Resolve guest complaints and concerns that escalate beyond front desk staff, implementing effective solutions in a timely manner
• Uphold and represent the hotel's brand standards and service excellence at all times
• Drive membership enrollments programme and participation in hotel loyalty programs
• Facilitate effective communication and information sharing across departments, including housekeeping, maintenance, and front office staff
• Monitor and evaluate service quality standards through guest feedback analysis and quality assurance audits
• Foster positive team morale and ensure staff adhere to hotel policies, procedures, and brand standards
• Act as the primary point of contact for front office staff queries and operational support in the absence of management
• Identify and escalate staff performance concerns, attendance issues, or workplace conflicts to higher management in a timely and professional manner
• Assist in training, onboarding, and development of new and existing team members to ensure operational excellence and consistency in guest service
• Execute additional responsibilities as assigned by management

Qualifications

• Must have Right to Work in the UK
• Strong leadership skills
• Attention to details and organisational skills
• Experience in a similar role is preferred

Additional Information

**What will you get?**

Having great people involves great rewards! As an employee of Accor, you will be part of a world leading hospitality brand, offering many other perks such as:

• Pension Scheme
• A Discount Card to be used in Accor Hotels Worldwide
• Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
• Training & Development
• Additional holidays with service
• Recommend a friend scheme
• Employee Advisory Service
• ... And much more !