Information Technology Support Specialist

IT Support Specialist

About RUDIS

At RUDIS, we are more than a wrestling brand—we are a movement built on discipline, innovation, and the relentless pursuit of excellence. Our mission is to empower athletes and teams to achieve greatness through performance-driven footwear, apparel, and culture. Every role at RUDIS plays a part in building a brand rooted in the values of wrestling: hard work, humility, and grit.

Role Profile

Position Summary

Reporting To: VP of Technology
Department: Technology
Location: Marysville, OH (on-site, in office)
Employment Type: Full-time

Key Responsibilities

• Respond to support issues from employees for Microsoft Office applications, Google applications, Phone, Printers, Mobile devices, Business Systems, etc.
• Support the Head of IT Support through management and resolving of user-created help desk tickets
• Delegate help desk ticket workflow to junior staff as appropriate
• Escalate help desk tickets to subject matter experts as appropriate
• Perform basic network troubleshooting
• Create and maintain backups of critical data
• Install/troubleshoot application software
• Maintain user accounts across all systems (network, email, phone, security, etc.)
• Track, maintain and update IT inventory
• Manage Windows and Mac operating systems
• Maintain (patches, updates and fixes) software used on company systems including OS, anti-virus and malware protection
• Manage user hardware including maintenance, replacement and ordering
• Document IT processes and procedures
• Work with vendors to help resolve technical issues
• Perform other duties as assigned
• Responsible for managing (IT portions) Onboarding/Offboarding of employees

Requirements

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent practical experience
• Relevant IT certifications such as CompTIA A+, Network+, or similar preferred
• 2–4 years of experience in IT support, help desk, or desktop support roles
  
• Ability to perform repeated bending, standing and reaching 
  
• Moves equipment weighing up to 50 pounds
• Positions self to install equipment, including under desks
• Must be able to remain in a stationary position during shift