Helpdesk Support
comtechllc2
Contract
HelpDesk Support
About this role
Company Description
360 IT Professionals is leading name in the software development industry, bring innovative business solutions to clients in Silicon Valley. We are always looking forward to bring aboard IT professionals and help them build a career in the IT Industry by providing the opportunity to work with our top clients in US.
Job Description
These positions/resources requested will serve as PEAK Call Center Agents responsible for addressing citizen/client questions related to technical issues accessing and navigating the system. Note that these resources should expect to be taking and resolving incoming client calls up to 90% of the time.
Duties:
Primary Responsibilities include the following:
o Answer incoming calls timely and accurately
o Answers inquires by clarifying desired information, researching, locating and providing information
o Resolves customers issues and concerns
o Creates and maintains knowledge articles
o Provide technical assistance to the customer (Examples)
• Password reset
• Account information
• Case number information
• Adobe Reader issues
• Brower issues
• Technical computer issues
• Internet connectivity
• PEAK navigation
o Enter information obtained from the call into a customer relationship management tool
o Utilize the IVR/ACD for incoming and outgoing calls
o Follow communication scripts when handling different topics
o Meet personal/team qualitative and quantitative targets
Qualifications
Minimum of 1 year of experience in a call center
Strong phone and verbal communication skills along with active listening skills
Additional Information
All your information will be kept confidential according to EEO guidelines.
Frequently Asked Questions
Is the salary disclosed for the HelpDesk Support position at 360itprofessionals1?
The salary for this HelpDesk Support role at 360itprofessionals1 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the HelpDesk Support position at 360itprofessionals1 located?
This HelpDesk Support role at 360itprofessionals1 is based in CO, Denver, Denver, CO, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the HelpDesk Support role at 360itprofessionals1 full-time or part-time?
This is listed as a Contract position. It is posted as a HelpDesk Support role at 360itprofessionals1.
How do I apply for the HelpDesk Support position at 360itprofessionals1?
Click the "Apply Now" button on this page. You will be redirected to 360itprofessionals1's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the HelpDesk Support job at 360itprofessionals1 posted?
This HelpDesk Support position at 360itprofessionals1 was posted on Aug 2, 2017. Apply as soon as possible — early applications are often reviewed first.
HelpDesk Support
360itprofessionals1
You'll be redirected to 360itprofessionals1's official application page on SmartRecruiters.