Student Experience Manager

Company Description

SAE University College, part of the leading global education provider Navitas, delivers hands-on, industry-led higher education courses in Animation, Audio, Creative Industries, Design, Film, Games, Music and Technology.

With 49 campuses globally and 6 across Australia, SAE is part of a global creative media network, challenging and encouraging people to fulfil their creative potential, with a strategic vision to be the world’s leading educator for the creative industries. 

Job Description

ABOUT THE ROLE

This exciting opportunity is for the Student Experience Manager role, offering you the chance to make a meaningful impact on student experiences within a dynamic and supportive environment.

The Student Experience Manager (SEM) is a key member of the campus leadership team and works closely with the Campus Manager and professional staff to ensure an inclusive, safe campus culture and positive student experience. The role effectively contributes to the overall leadership and management of services and the continued development of a positive management and staff culture. With a focus on student retention, experience, achievement, and satisfaction, the SEM is pivotal in supporting the successful delivery of national courses and local services to students at the campus.

Reporting to the Campus Manager, and working alongside academic and professional leadership, the Student Experience Manager has local coordination and oversight of all staff in student-facing roles (including Student Services Coordinator, Student Support Advisor, Student Engagement Advisor, Technical Coordinator and Officers, and IT officers) to ensure the delivery of excellent services, facilities and resources on their campus. The SEM also manages Technical staff.

The ideal candidate will have a proven track record of delivering exemplary administrative services, taking a lead administrative role in various initiatives, delivering quality customer service, applying policies and procedures to provide timely and accurate advice, and collaborating with key stakeholders.

Qualifications

The person we seek will ideally have the following:

• Completion of an undergraduate degree; or an equivalent combination of relevant experience and/or education/training.

• Ability to create an environment which supports excellent customer service.

• Skills in creating systems and processes which support customer driven outcomes

• Skills in using data to support initiatives and decision making on an institution wide level.

• Demonstrated ability to lead a team, using influence or reporting to achieve team objectives.

• Demonstrated ability to relate well to students, liaise with staff within the Colleges and external stakeholders.

• Demonstrated computer literacy including competence in using word processing, spreadsheets, and record keeping software.

• Demonstrated attention to detail and high level of accuracy in all administrative activities.

• Ability to work as part of a team and in a way that is flexible and adaptable

• Highly developed relationship management and negotiation skills together with excellent written and verbal communication skills.

• Self-directed with an ability to identify, secure and nurture opportunities and relationships.

• Strong commitment to personal excellence and achievement of targets and high professional standards.

• Self-disciplined and independently driven but able to work effectively in a team environment with shared goals.

• Willingness to embrace change within a dynamic environment of systems, processes and personnel

  responsibilities.

Additional Information

Diversity Equity and Inclusion:

SAE University College, as part of Navitas, promotes and embraces an inclusive and diverse workforce. We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. We believe equality, flexibility and diversity deliver a rich and collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and are given opportunities to thrive. 

Join our team today and work alongside by industry-leading teachers who live and breathe their creative passion and understand what drives creativity in their students.

How to Apply: 

• Submit your CV (if including a cover letter please note you can upload this on the 2nd page of the application process)
• Please note applicants are assessed upon receipt so you are encouraged to apply now.

About Navitas 
Navitas is a leading global education provider that has helped generations of learners transform their lives through education. The Navitas portfolio employees over 5000 staff and supports over 60,000 students and encompasses a broad selection of partners, locations, and opportunities, including university pathway programs, English language qualifications, employment training, creative media training, and more.