Student Experience Manager

Company Description

SAE University College, part of the leading global education provider Navitas, delivers hands-on, industry-led higher education courses in Animation, Audio, Creative Industries, Design, Film, Games, Music and Technology.

With 49 campuses globally and 6 across Australia, SAE is part of a global creative media network, challenging and encouraging people to fulfil their creative potential, with a strategic vision to be the world’s leading educator for the creative industries. 

Job Description

The Student Experience Manager (SEM) is a key member of the campus leadership team and works closely with the Campus Manager and professional staff to ensure an inclusive, safe campus culture and positive student experience. The role effectively contributes to the overall leadership and management of services and the continued development of a positive management and staff culture.

With a focus on student retention, experience, achievement, and satisfaction, the SEM is pivotal in supporting the successful delivery of national courses and local services to students at the campus. Reporting to the Campus Manager, and working alongside academic and professional leadership, the
Student Experience Manager has local coordination and oversight of all staff in student-facing roles (including Student Services Coordinator, Student Support Advisor, Technical Coordinator and Officers, and IT officers) to ensure the delivery of excellent services, facilities and resources on their campus.
The SEM also manages Technical staff.

Qualifications

● Student Services experience in a Higher Education Organisation
● Management experience and/or equivalent qualifications in Management
● Team leadership skills
● Demonstrated effective and high-level customer service and relationship skills
● Demonstrated ability to build and maintain strong business relationships
● Experience in project management
● Well-developed administration and organisational skills including working
independently
● Strong attention to detail with the ability to prioritise competing tasks for completion on time
● High proficiency with Microsoft Suite, Slack and Google Apps.
● Excellent interpersonal and communication skills

Additional Information

Diversity Equity and Inclusion:

SAE University College, as part of Navitas, promotes and embraces an inclusive and diverse workforce. We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. We believe equality, flexibility and diversity deliver a rich and collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and are given opportunities to thrive. 

Join our team today and work alongside by industry-leading teachers who live and breathe their creative passion and understand what drives creativity in their students.

How to Apply: 

• Submit your CV (if including a cover letter please note you can upload this on the 2nd page of the application process)
• Please note applicants are assessed upon receipt so you are encouraged to apply now.

About Navitas 
Navitas is a leading global education provider that has helped generations of learners transform their lives through education. The Navitas portfolio employees over 5000 staff and supports over 60,000 students and encompasses a broad selection of partners, locations, and opportunities, including university pathway programs, English language qualifications, employment training, creative media training, and more.