Contact Center Agent
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Full Time
Contact Center Agent
psecu· PSECU Pennsylvania State Employees Credit Union
About this role
Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...
Contact Center Agent provides superior member service pertaining to Member Services, Digital Banking, or Card Services. This would include but not limited to handling general account inquiries, share and loan transactions, account history and maintenance, troubleshooting online banking and mobile services issues, lost or stolen cards, disputed card and ATM transactions and VISA credit card and debit card maintenance. Using knowledge of products and services, as well as excellent member service skills, the contact center agent will educate members on the responsible use of those services to broaden self-service relationships and to achieve greater profitability and competitive advantage.Schedule: Monday - Friday, 10:00am -6:00pm with a rotating Saturday, 8:00am-4pm with a day off to be determined. This position will be a hybrid model both in person and remote with minimum of onsite expectation of 20% or as needed.
Starting Rate: $18.00 per hour, dependent upon experience and qualifications.
In this position, you will
- Member Service Handling:
- Educating members on PSECU digital first model.
- Cross-serving products and services to enhance the member experience.
- Complete monetary and non-monetary maintenance and transactions on member accounts.
- Technical Skills and Tools:
- Utilizing online information resources and software tools.
- Following security protocols for member authentication.
- Conducting member transactions using appropriate systems.
- Performance Improvement and Training:
- Continual knowledge enhancement through feedback, coaching and training.
- Assisting in training new products and services.
- Back-Office Support:
- Performing various back-office functions as needed.
- Providing backup support for other skills within the contact center.
- Providing backup support for other skills within the contact center
- Cross-train in other specialty areas as needed.
Other duties as assigned.
Qualifications:
High School (Required)Any equivalent combination of experience and education. | RequiredFrequently Asked Questions
Is the salary disclosed for the Contact Center Agent position at psecu?
The salary for this Contact Center Agent role at psecu is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Contact Center Agent position at psecu located?
This Contact Center Agent role at psecu is based in 3 Locations, Harrisburg, PA, Indiana, PA, State College. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Contact Center Agent role at psecu full-time or part-time?
This is listed as a Full time position. It is posted as a Contact Center Agent role in the PSECU Pennsylvania State Employees Credit Union department at psecu.
Which team or department does the Contact Center Agent at psecu belong to?
This Contact Center Agent position is part of the PSECU Pennsylvania State Employees Credit Union department at psecu. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Contact Center Agent position at psecu?
Click the "Apply Now" button on this page. You will be redirected to psecu's official application portal hosted on workday where you can submit your application directly.
Contact Center Agent
psecu
You'll be redirected to psecu's official application page on Workday.