Loan Application Analyst
psecu
Full time
Loan Application Analyst
psecu· PSECU Pennsylvania State Employees Credit Union
About this role
Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...
The Loan Application Analyst provides high-quality member service by handling inbound loan inquiries, completing loan applications, and making lending decisions. This role is responsible for evaluating applications, communicating outcomes, and guiding members through loan options while maintaining a strong focus on accuracy, efficiency, and member experience.Schedule: Monday - Friday 10:00am - 6:00pm, every Saturday 8-4 with Thursdays off.
In this position, you will
Member Interaction & Application Support
Handle inbound member calls related to loan inquiries and applications
Assist members with completing loan applications
Provide clear and accurate information on loan products, terms, and options
Guide members through the application process and next steps
Loan Evaluation & Decisioning
Review and evaluate loan applications, including credit, income, and risk factors
Verify applicant information using credit bureaus and supporting documentation
Make loan approval or denial decisions in accordance with policy
Ensure all required documentation is complete and accurate
Communication & Member Experience
Clearly communicate loan decisions, including approvals and denials
Use a professional, solution-focused approach in all interactions
Recognize and respond appropriately to member cues and concerns
De-escalation and Conflict Resolution:
De-escalate situations involving dissatisfied members, offering patience, assistance and support in order to find alternative solutions. Handle member complaints professionally and efficiently.
Training and Collaboration:
Assist in training new employees, ensuring they understand policies. Collaborate with other departments to improve overall service.
Quality & Efficiency
Maintain a balance between call quality and productivity expectations
Manage call flow effectively while ensuring accurate decisioning
Adhere to established procedures, policies, and compliance requirements
Other duties as assigned.
Qualifications:
High School (Required)Frequently Asked Questions
Is the salary disclosed for the Loan Application Analyst position at psecu?
The salary for this Loan Application Analyst role at psecu is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Loan Application Analyst position at psecu located?
This Loan Application Analyst role at psecu is based in 3 Locations, Harrisburg, PA, Indiana, PA, State College, PA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Loan Application Analyst role at psecu full-time or part-time?
This is listed as a Full time position. It is posted as a Loan Application Analyst role in the PSECU Pennsylvania State Employees Credit Union department at psecu.
Which team or department does the Loan Application Analyst at psecu belong to?
This Loan Application Analyst position is part of the PSECU Pennsylvania State Employees Credit Union department at psecu. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Loan Application Analyst position at psecu?
Click the "Apply Now" button on this page. You will be redirected to psecu's official application portal hosted on workday where you can submit your application directly.
Loan Application Analyst
psecu
You'll be redirected to psecu's official application page on Workday.