Patient Account Collector

Company Description

Green Key resources is representing a national leader in providing Respiratory and Sleep Apnea treatment as well as home medical equipment. They are currently looking for multiple Patient Account Collectors to join their team in Lakeland, FL. This is 100% onsite. 

This is a 4 day a week, 10 hour shift schedule: 8:30am-7pm, 4 days per week, with Sat AND Sun off and one other day during the week (but not Monday)

*TRAINING CLASS STARTS 4/17* MUST be able to start 4/17

Job Duties:

 In this position you will be responsible for the collection of assigned accounts and secures payment according to our guidelines and in compliance with the Fair Debt Collections Practices Act (FDCPA.) Provides thorough, efficient and accurate account updates on computer files for each call made or received. Serves the customers of the patient Account Center by making outbound telephone calls/receive inbound telephone calls with a focus on call quality, FDCPA adherence, call flow and final disposition of the accounts assigned. 

Essential Duties and Responsibilities Arranges for debt repayment or establishes a repayment schedule based on the customer's financial situation

• Completes a Skip Trace on customers that are not responding to collection efforts
• Complies with applicable laws and regulations; including but not limited to HIPAA
• Confer with customers to determine reasons for overdue payments and review the terms of sales, service and financial obligations
• Forwards delinquent accounts too collections department or legal when customers fail to respond to collection efforts
• Locates and monitors overdue accounts using the billing system
• Negotiates credit extension when necessary
• Notifies customers of delinquent accounts with the attempt of collecting outstanding amounts
• Performs diligence in securing all company information, including but not limited to company and patient information
• Receives payment and ensures proper posting to appropriate customer's accounts
• Records information about financial status of customers and the status of collections efforts
• Records/updates patient personal accounts where necessary with contact information
• Performs other duties as assigned
• Supervisory Responsibilities None

QUALIFICATIONS 

Employment is contingent on

• Background investigation (company-wide)

Education and/or Experience

• High school diploma or GED equivalent
• One to three years of related prior work experience in a team-oriented environment
• Experience in medical field and administrative record management
• Strong customer service background

What we offer you:

• Career Path and Management Opportunities
• Bonus
• Employee Discounts, Referral Bonus, Recognition Program and Employee Service Program
• Cell Phone reimbursement (when applicable for the position)
• Mileage reimbursement (when applicable for the position)

Benefits

• 401k
• Medical, Prescription, Dental and Vision plans
• Flexible Spending Account and Health Savings Account
• Short Term and Long Term Disability
• Supplemental Life Insurance
• Employee Assistance Program
• Paid Time Off and Paid Holidays

Next Steps:

Looking to interview immediately. If you feel that you meet these requirements and are interested, please APPLY

Job Description

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.