Director of Digital Originations & Onboarding

Members Achieve More isn't just a tagline for us, it's part of everything we do!  We're looking for passionate individuals to join our team to help us maintain that focus every day.  Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...

The Director of Digital Originations and Onboarding is a visionary leader responsible for shaping and executing the strategy behind seamless, secure, and innovative digital experiences that drive member acquisition, account opening, and onboarding across all channels. This role plays a critical part in advancing the credit union’s mission to deliver exceptional service and cutting-edge financial solutions, ensuring every interaction reflects simplicity, trust, and member value.


The ideal candidate will combine strategic foresight with operational excellence, leveraging technology and data to create frictionless digital journeys that meet evolving member expectations. This position requires a strong balance of leadership, collaboration, and technical expertise to transform digital originations and onboarding into a competitive advantage for the organization.

Schedule: Monday - Friday, this position will be a hybrid model both in person and remote with minimum of onsite expectation of 60% or as needed.

In this position, you will

• Strategic Leadership: Develop and execute a comprehensive digital originations and onboarding strategy that supports organizational growth and member satisfaction. Identify emerging technologies and trends to enhance digital capabilities.
• Experience Design & Optimization: Oversee the design and continuous improvement of digital account opening, loan origination, and onboarding workflows. Ensure experiences are mobile-first, frictionless, and compliant with regulatory requirements.
• Cross-Functional Collaboration: Partner with Marketing, IT, Operations, and Compliance teams to deliver integrated solutions. Work closely with vendors and fintech partners to implement best-in-class tools and platforms.
• Data & Analytics: Monitor KPIs such as conversion rates, abandonment rates, and onboarding engagement. Use data-driven insights to optimize processes and improve member experience.
• Risk & Compliance: Ensure adherence to all applicable regulations, including KYC, AML, and privacy standards. Implement robust fraud prevention measures within digital channels. Implement robust fraud prevention measures within digital channels.
• Other duties as assigned

Qualifications:

Bachelors (Required)

8+ years of experience in digital banking, fintech, or financial services, with a focus on originations and onboarding. | Required Any equivalent combination of experience and education. | Required Excellent leadership, communication, and project management skills. | Not Required Proven track record of leading digital transformation initiatives | Not Required Strong understanding of UX principles, digital security, and regulatory compliance. | Not Required